IT Solutions Section

Why Choose Cluster IT:

Understanding Your Business:
We thoroughly understand your business strategy, corporate culture, and operational practices. To effectively support your business goals, we assess your current IT environment and determine the necessary steps to enhance your IT capabilities.

Vast Experience:
Our team has successfully completed numerous IT-related consulting projects for a wide range of financial organizations. The knowledge gained from these projects enables us to provide valuable insights and solutions to our clients.

Expert Team:
Cluster IT comprises a team of highly skilled professionals with extensive knowledge and experience in IT project development. Our team of organizational and IT experts collaborates to deliver top-quality IT consulting services.

Unbiased Recommendations:
We are not affiliated with any vendors, ensuring our recommendations are impartial and in your best interests. You can trust our advice to be objective and focused on your unique needs.

Industry Expertise:
Our team possesses in-depth knowledge of the IT field and collaborates with experts from around the world to stay at the forefront of industry trends.

Proven Strategies:
We provide effective strategies that have been successfully implemented worldwide to address the key challenges specific to your project.

Cluster’s Information Technology Consulting:

Core Technology Consulting Services:

  1. IT Strategic Plan: We help you develop and execute a forward-looking IT strategy and plan to drive your organization’s success.
  2. IT Audit: Our experts assess your current IT systems, identify flaws and outdated components, and recommend improvements.
  3. IT Security: We evaluate cybersecurity challenges, respond to threats, and ensure compliance with industry regulations while safeguarding your assets.
  4. IT Governance: We provide guidance on the framework, procedures, and policies for effective IT governance within your organization.
  5. PPM Health Check: We review and evaluate your project and program health, offering solutions for improved management and delivery.

Our Core IT Services

  1.  IT Consulting: Our well-crafted IT strategic plans enhance IT efficiency, resource utilization, and staff satisfaction, providing a clear picture of your organization’s current status.
  2.  IT Audit: We assist organizations in maintaining technical expertise and ensuring data accuracy, crucial for significant technology investments.
  3.  IT Assessment and Fit-Gap Analysis: Our fit-gap analysis identifies functional gaps between business requirements and system capabilities, offering insights to organizations dissatisfied with their systems.
  4.   IT Security Consultancy: We strategize and plan security, enhance compliance and risk management, protect sensitive information, and respond to security incidents.
  5.   IT Governance: Our services help organizations streamline operations and create effective management, control, and monitoring systems for IT.
  6.   PPM Health Check: We support clients in managing complex portfolios of change, developing frameworks, enhancing delivery competence, and optimizing investments.
  7.  IT Project Management: We evaluate project health and recommend solutions for more efficient project management and delivery.
  8.  IT Project Supervision: Our expertise improves project results and ensures their alignment with desired outcomes.

IT Internal Audit Trends 2023

 Key Trends:

  • Cyber Security
  • Cloud Hosted Environments
  • Digital Transformation
  • Operational and IT Resilience
  • Data Management and Governance
  • Business Critical IT Controls
  • Payments (Financial Services)
  • Third-Party Risk Management
  • IT Strategy and Governance
  • Identity and Access Management
  • Digital Risk: Artificial Intelligence
  • Operation Transformation

We believe IT Internal Audit can maximize its impact by aligning with the organization’s purpose, embracing digital enablement, and utilizing advanced technology.

IT Audit Methodology

IT Audit Methodology

  • Obtain Background Information
  • Establish the objectives of the IT audit project
  • Develop an IT Audit plan
  • Collect and assess data relevant to IT controls
  • Run tests such as data extraction or a software analysis , back testing of certain codes Application controls
  • Yes: Report observations , implications , recommendations and key actions, and highlight the risk level
  • No: Document Findings
  • Overall Assessment

General Controls Explained:

The setting in which automated application systems are created, maintained, and utilized are referred to as general controls. They encompass rules, practices, and working methods relating to IT. These controls serve the purpose of ensuring that that the automated applications are created, implemented, maintained, and their data files are kept intact. Consequently, they play a pivotal role in mitigating risks associated


Auditing Objectives:

In IT auditing, it is crucial to establish specific objectives tailored to the audit’s scope and purpose. These objectives may include tasks such as verifying accounts and validating data generated by the system, often through data extraction for sampling purposes. The particular goals set for an IT audit can vary depending on factors such as the type of audit being conducted and the level of reliance the auditor places on internal controls. Additionally, a key focus of IT audits is to align the audit process with IPO readiness regulations, ensuring that the organization’s IT controls meet the stringent requirements necessary for a successful Initial Public Offering.with applications, as well as fortifying the overall IT infrastructure and systems of the organization.

IT Security

IT Security:
Our Approach to IT Security:
As information security grows more complex, organizations need robust security programs, cutting-edge tools, counterintelligence methods, and strong senior management support. We provide solutions to understand, address, and manage dynamic IT Security & Risk challenges.

How We Assist Our Clients:

  • IT Security Risk Assessment: by evaluating the organization’s existing level of security in accordance with global best practices, such as ISO 27001, PCI-DSS, COBIT, and ITIL, among others.
  • Organizational & Security Strategy: creating an organizational structure that incorporates security and aligns with the organization’s broader IT and business strategy.
  • Unified Security Architecture: to enable the business to build a unified approach to security architecture, offer a single method that combines numerous frameworks.
  • Penetration Testing and Vulnerability Scanning: done on IT infrastructure and application systems to replicate actual attacks.

Benefits to Clients:

  • A well-structured approach to information security management, firmly grounded in industry best practices.
  • Alignment with regulatory mandates and adherence to international security and risk standards.
  • Full compliance with legal regulations and the adoption of global safety and risk standards.
  • Utilization of cutting-edge security strategy and planning tools to harmonize information security with enhanced business performance.
  • Implementation of solutions for managing threats and vulnerabilities, ensuring the protection and security of information assets.
  • Proactive management of today’s intricate security landscape to minimize risks and achieve compliance objectives.
  • Effective administration of integrated security measures.

IT Governance

IT Governance:

Boosting Profit Through IT Governance:
Companies with superior IT governance generate over 20% more profit than those with subpar governance (Source: MIT’s Centre for Information Systems Research).

How We Assist Our Clients:
We provide the full IT governance structure, procedures, and standards needed to effectively manage and oversee IT within an organization.

How We Assist Our Clients:

Our IT governance consulting service equips organizations with the complete IT governance structure, procedures, and standards required for effective management, oversight, and regulation of IT within their organization.

1. Examine and Evaluate Current IT Performance and State:

  • Conduct a comprehensive assessment of the IT strategy, organization, and procedures.
  • Evaluate the existing IT infrastructure and systems.
  • Gather feedback from various corporate departments regarding IT performance evaluation and services.

2. Establish IT Governance:

  • Define critical IT decisions and services.
  • Propose a robust IT governance framework.
  • Develop precise IT governance procedures.
  • Establish high-level IT standards and create a roadmap for their implementation.
  • Implement a methodology for continuous improvement.

Benefits to Clients:

  • Exemplary IT governance, IT performance evaluation, project management techniques.
  • Cross-functional team of experts in strategy, governance, technology, and assurance.
  • IT governance model development and implementation experience.
  • Aligned IT goals and priorities.
  • Effective IT management and control.
  • Capacity to adapt to international standards proactively.

PPM Health Check

PPM Health Check

60% of all organizations could substantially benefit from improving the maturity of their PMO*.
Nearly 70% of organizations implementing PMOs report that project success rates have improved significantly as a result

How We Assist Our Clients:
We assess the health of your projects and programs and provide solutions for more effective management and delivery.

General Scope of Work:

  • Evaluate the current state of program and project management.
  • Assess Project and Program Management.
  • Provide a report with recommendations and solutions.

Benefits to Clients:

  • Enhanced program and project management skills.
  • Effective methods and techniques to enhance management.
  • Root cause identification and practical solutions.
  • Maximization of IT expenditure.
  • Benefits management and focus.
  • Resource utilization improvement.
  • Enhanced risk and compliance management.


  • Lack of Clarity: Uncertainty about where to begin and how to plan and prepare for project execution.
  • Issue Identification: Difficulty in recognizing and resolving problems during project execution, including issues related to project scope, timeline, budgets, quality, risks, and human resources.
  • Program Assurance: Concerns about whether the program will proceed as intended and deliver the desired results.
  • Inconsistent Application: Uneven application of project constraints and guidelines.
  • Ineffective Decision-Making: Sluggish and ineffective decision-making due to inadequate information.
  • PMO Requirement: Determining whether a Project Management Office (PMO) is necessary to oversee and manage projects effectively.
  • Risk Management: Insufficient identification, understanding, and management of project risks.

How We Can Help:

  • Holistic Evaluation: We contribute to the comprehensive assessment and evaluation of various project aspects, including scope, changes, human resources, communication, and risk management.
  • Issue Resolution: We identify the root causes of problems and provide prioritized, practical advice to address them effectively.
  • Process Enhancement: We improve the management of scope, schedule, budget, quality, human resources, risk, communication, and stakeholder engagement by developing tailored program and project management processes and procedures.
  • Structural Development: We create a robust structure for project and program management that ensures streamlined operations.
  • Best Practices: We share effective methods and best practices for managing programs and projects.
  • Technique Utilization: We guide the use of appropriate techniques, tools, and templates for program and project management.


  • Enhanced Delivery Capability: Strengthen your ability to successfully deliver projects and programs.
  • Increased Success Rate: Improve the likelihood of your projects and programs achieving their objectives.
  • Cost Control: Minimize cost overruns and optimize resource utilization.
  • Efficient Processes: Establish suitable processes and procedures to enhance project and program management.
  • Balanced Constraints: Effectively balance conflicting project constraints.
  • Stakeholder Engagement: Identify and respond to diverse stakeholder demands, concerns, and expectations.
  • Enhanced Risk Management: Improve compliance and enhance risk management practices.

Our Project Management Methodology

Our Project Management Methodology

Mobilization Initiating & planning

  • To kick off the project and announce project objectives and schedule to the concerned stakeholders, along with their anticipated involvement or role in the project.
  • Define the project Stakeholders.
  • Divide the large project into multiprojects.
  • Develop the project charter and timeframe planning.

✓ Project Charter
✓ Project Work Plan Schedule
✓ Kick-off Presentation


  • To manage the entire process of the different projects.
  • Prepare/update the required functions and tasks
  • Manage day-to-day operations.
  • Review and validate the monthly tasks.
  • Manage the workflow between Company Management and different parties

✓ Gap analysis report.
✓ Corporate Governance
✓ Internal Control
✓ Day-to-Day operations with the management
✓ Other major documents


  • Develop the project governance.
  • Implement project quality control.
  • To apply quality assurance.
  • To lead the communication among all stakeholders efficiently
  • To take any necessary actions
  • Establishment and implementation of standards to facilitate quality as a planned outcome, not a random event

✓ Project Governance
✓ Quality assurance
✓ Project Communication.


  • To manage the closure procedures of the project.
  • Define the stakeholder’s approval requirements for any changes and all level of deliverables.
  • Implement all the activities to confirm and verity the project deliverables have been provided, validated.
  • Document all the project communication and deliverables.

✓ Validating the final deliverables.
✓ Documentation and handover.
✓ Signing off letters.